Customer Service Manager

As the Customer Service Manager at Sempiterna, you will lead our customer service team to ensure the delivery of high-quality support and satisfaction to our clients. Your expertise in managing customer interactions and optimizing service processes will be instrumental in maintaining our reputation for excellence.

Key Responsibilities:

  • Oversee and manage the customer service team, ensuring efficient operations and high-quality service delivery.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and retention.
  • Monitor and analyze customer service metrics, identifying areas for improvement and implementing strategies to enhance performance.
  • Handle escalated customer inquiries or issues, providing resolutions and maintaining a positive customer experience.
  • Collaborate cross-functionally to relay customer feedback and contribute to product or service improvements.

Qualifications:

  • At least 1 year of experience in a customer service management role, preferably within a digital or tech-oriented company.
  • Proven track record of leading and developing high-performing customer service teams.
  • Strong understanding of customer service software, CRM systems, and best practices.
  • Exceptional communication, problem-solving, and conflict resolution skills.

Benefits:

  • Competitive salary and comprehensive benefits.
  • Opportunities for professional growth and career development.
  • Be part of a dynamic team committed to innovation and delivering excellence in the digital space.
  • Embrace a culture that values collaboration, creativity, and continuous improvement.

How to Apply:

If you're excited about this opportunity and possess the skills and experience required,  please submit your resume link. Sempiterna is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals of all backgrounds to apply.